Privacy Policy
Effective Date: September, 2026
Last Updated: September 2nd, 2026
The Carolina Factory ("we," "us," or "our") operates thecarolinafactory.com and provides athletic training, court rentals, camps, and related programs. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using our website or booking with us, you agree to the practices described here.
Information We Collect
Information You Give Us
- Contact details — name, email address, phone number, and mailing address
- Booking and registration details — court reservation times, program or camp selections, participant names and ages, emergency contacts
- Payment information — processed by our third-party payment provider; we do not store full card numbers on our servers
- Communications — messages you send through our contact forms, email, or social media
- Waivers and health information — any liability waivers, medical notes, or injury information you provide for participation
Information Collected Automatically
- IP address and general location
- Browser type, device type, and operating system
- Pages visited, time on site, and referring website
- Cookie and analytics identifiers
Children's Privacy
Many of our programs serve athletes under the age of 18. We do not knowingly collect personal information directly from children under 13 without verifiable parental or guardian consent.
Registration and booking for minor participants must be completed by a parent or legal guardian, who provides the participant's information on their behalf.
If you believe a child has provided us information without parental consent, contact us at [PRIVACY EMAIL] and we will delete it.
How We Use Your Information
- Process court reservations, program registrations, and payments
- Communicate about bookings, schedule changes, cancellations, and facility updates
- Respond to inquiries and provide customer support
- Send newsletters, promotions, and program announcements (with your consent, and you may opt out at any time)
- Maintain safety records, waivers, and emergency contact information
- Improve our website, programs, and facility operations
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to keep the site functioning, remember preferences, and understand how visitors use the site.
Tools we may use include:
- Google Analytics — website traffic and usage measurement
- Google Tag Manager — tag deployment
You can disable cookies through your browser settings, though some features of the site may not work correctly as a result.
Photography and Video
Training sessions, camps, games, and events at our facility may be photographed or recorded for promotional purposes, including our website and social media.
If you or your athlete prefer not to appear in promotional media, notify us in writing at [PRIVACY EMAIL] or complete the opt-out section of your registration form.
How We Share Information
We do not sell your personal information.
We share information only with:
- Service providers — payment processors, scheduling and booking software, email marketing platforms, and website hosting, each acting on our behalf
- Coaches and staff — as needed to run programs safely
- Legal and safety — when required by law, subpoena, or to protect the rights and safety of participants, staff, or the public
- Business transfers — in connection with a merger, acquisition, or sale of assets
Data Retention
We keep personal information for as long as needed to provide our services, maintain safety and waiver records, and meet legal, accounting, or reporting requirements. When information is no longer needed, we delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing emails at any time using the unsubscribe link
- Ask questions about how your information is handled
To make a request, contact us at info@thecarolinafactory.com. We may need to verify your identity before responding.
Third-Party Links
Our site may link to third-party websites, including booking platforms, league sites, and social media. We are not responsible for the privacy practices of those sites. Please review their policies directly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be posted prominently on this page.
Contact Us
The Carolina Factory
18619 Starcreek Dr
Cornelius, NC, 28031
Email: info@thecarolinafactory.com
Phone: +1 800-555-4565